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Visitor Services Coordinator

Reports to

Visitor Services Manager

Status

Part-time/Seasonal/Non-exempt 

Salary

$14-$16/hr

The Visitor Services Coordinator serves as the first point of contact between the Idaho Botanical Garden and its patrons. The primary role of the Visitor Services Coordinator will be processing admissions into the Garden in the admission kiosk while conveying the benefits of Garden membership to each patron

Responsibilities

  • The position is seasonal, running March through December, working hours ranging from 8:30 a.m. to as late as 9:00 p.m. on specified evenings, including weekends and some holidays.

  • Opening and closing Admissions Kiosk, accepting guests for daily admission and events, following outlined procedures, and ensuring that the Kiosk till balances accurately at the end of each shift.

  • Checking in field trips and tour groups.

  • Answering a multi-line phone system and assisting in over the phone ticket sales, answering questions about the Garden and its programs

  • Support volunteers on site as needed.

  • Support and work in the garden store selling merchandise.

  • Support event and education production as needed.

  • Support event staff during events as needed (may include interacting with volunteers, taking tickets, directing traffic, equipment set-up)

  • Other duties as assigned.

Skills, Specifications, & Experience​

  • Positive attitude

  • Exceptional customer service skills dealing with a varied and diverse public

  • Ability to multi-task

  • Excellent communication skills

  • Ability to accept instruction from multiple supervisors.

  • Basic Microsoft office skills.

  • Ability to learn specialized software.

  • Must be able to regularly lift and /or move up to 10 lbs and occasionally lift and/or move up to 20 lbs.

Requirements

  • High School Diploma or GED equivalent

  • Previous customer service/cash handling experience preferred.

To Apply

Please submit resume and cover letter, for review to hire@idahobotanicalgarden.org

It is understood that this job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Anti-Racism Statement:

The Idaho Botanical Garden acknowledges the harm and injustice committed against Black, Indigenous, and People of Color (BIPOC) communities including colonization, slavery, segregation, denial of proper resources, mass incarceration, police brutality, and economic and voter suppression--systems that have been perpetuated for hundreds of years.

We wish to honor Indigenous community’s native to this region including the Paiute, Shoshone, and Bannock tribes. We express gratitude and appreciation to the traditional stewards of the land and to those who have been living and working in this valley from time immemorial.

We must continue to strategize and support one another, both within our organization and our greater community, to make space for diverse voices to express themselves fully and to cultivate a culture that embodies the means of a collective. We stand firm in our ability to name and eliminate racist behavior and to provide proper training to our Board and Staff in an effort to uphold this commitment.

We will continue to ask hard questions, share our stories, and think critically to ensure the longevity of a movement toward equity and inclusion. We strive to create an environment where welcome, wellness, safety, and success are possible for all who visit this space and to carry these efforts beyond our garden walls.

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