Reports to

Visitor Services Manager

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Status

Full-time/Non-Exempt

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Salary

$14-18/hr

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Our Visitor Services/Event Coordinator is responsible for supporting our most important revenue streams—the Garden store, wine/beer sales, and general event support. An ideal candidate would be outgoing and excel at providing great customer service. A natural problem solver, this person would take ownership of the atmosphere and impression of the IBG store, helping deliver a welcoming experience for our visitors while answering questions and highlighting points of interest. Additionally, this person would be the face of our wine/beer sales at signature events, creating a fun and friendly environment while serving garden visitors.

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Responsibilities

A member of the Visitor Services team, this position helps provide support to a variety of departments including:

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Store Duties (45%)

• Curate a garden-appropriate inventory mix

• Establish and maintain relationships with sellers and makers

• Set up accounts on behalf of IBG including non-profit status and tax-exempt information

• Receive, price and enter inventory in our Altru point of sale software

• Deliver inventory to store and merchandise

• Work in the store

• Be an Altru and Square troubleshooting resource for store volunteers

• Train volunteers to work in the store

• Complete monthly inventory counts

• Report on monthly sales, inventory and costs of goods sold

• Train to be a tour guide, Garden Ambassador back-up

 

Alcohol Duties (15%)

• Be Tip Certified and assist staff and volunteers with this certification

• Establish and maintain relationships with brewers, wineries and distributors

• Order alcohol and supplies

• Stock alcohol, check it in and out, perform regular inventory

• Apply for permits as needed

• Report post-event sales and attendance to Alcohol and Beverage Control

• Serve alcohol at events, including signature events and wine pop-ups

• Recruit and train others to work at events

• Create appropriate signage for each event, including details of what we are serving

 

Event Duties (40%)

• Support team prior to events with planning, organization and logistical efforts as directed by the Event Director and/or Event Manager

• Support event staff during events as needed (may include interacting with volunteers, taking tickets, directing traffic, equipment set-up, etc.)

• Assist Event team in setup and teardown of events, working with other event staff to ensure the event is ready to go

• Act as an onsite point of contact during events for both staff, volunteers, vendors, and guests

 

Visitor Services Departmental Duties (as needed)

• Fill-in at front desk as needed. Demonstrating excellent customer service by answering a multi-line phone system and assisting in over the phone ticket sales, answering questions about the Garden and its programs

• Work in kiosk as needed

• Train to help support educational programming, i.e. field trips and camps

• Support volunteers and understand volunteer job positions

 

Other duties as assigned

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Skills, Specifications, & Experience​

Excellent customer service and communication skills (including a little bit of public speaking);

Excellent organizational skills

Ability to  supervise and train volunteers during events

Ability to prioritize, problem solve, and delegate with the entire event in mind,

Working in various weather conditions, like heat, cold, snow, or rain. As well as working in areas throughout the Garden, sometimes on uneven surfaces

Ability to work well in a team setting

Ability to have flexible hours and variable schedules, working hours range from 8:30 am to as late as 9:00 pm on specified evenings, including weekends and some holidays.

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Requirements

• 1-3 year customer service experience preferred

• Must be able to serve alcohol.

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To Apply

Please submit resume and cover letter, for review to hire@idahobotanicalgarden.org